You can create highly customized Macros to automate replies to frequently asked questions.Gorgias integrates with most of the channels where you can receive a support query like email, Facebook, Instagram, etc.You can use custom tags and use them to tag conversations for future reference in Gorgias.Additionally, it also helps in modifying an order, initiating refunds, and a range of things that you otherwise need to visit the Shopify admin dashboard to execute.
Gorgias has deep integration with Shopify that enables you to pull customer data right into the dashboard. 
It’s more geared towards resolving tickets than having a conversation with a customer and building a relationship. This can turn out to be expensive when your support tickets grow, and you’d need to add more reps to the team. Reamaze charges on a “per user, per month” model. To manage customer service seamlessly, you might need to collaborate on a completely different tool like Slack or WhatsApp by sharing screenshots from Reamaze. The collaboration functionality within Reamaze isn’t exactly user-friendly. It’s also good with GDPR compliance that gives you peace of mind while selling in the European market. It’s also one of those tools that integrate with most ecommerce platforms like Shopify, BigCommerce, WordPress, Magento, and the likes. Armed with this, you can try and send a personalized message to generate a sale or simply help them better. You can see the users that are currently interacting with your site through their live dashboard. This equips you to personalize your customer’s experience at a deeper level. Their chatbot feature, Cues, can help you trigger messages based on URL/UTM, time on site, Shopify activities, etc. It also boasts other functionalities like FAQ-search, status page (you’ll know if your order’s delayed), pre-built bots, and more. Reamaze is known for its live chat feature owing to its customizable chat experience and instant ‘check order status’ bot. While the tool may be free, the features you get are quite limited and you'll need to purchase add-ons for multiple features including removing their company branding. This could result in messages getting missed and responses delayed, which is the last thing your customers want. There have been many reports of issues with notifications not showing up. Their interface isn’t exactly attractive nor straightforward to use. This is a big disadvantage since ecommerce store owners have a specific set of requirements that can’t be met using this tool. You have all the basic features that this customer support tool offers for free. The price is probably the most attractive part of Tawk.to. This empowers your agents to perform better and allows customers to resolve their queries independently without talking to an agent. 
You can create knowledge bases for both your team as well as customers.This means your agents can not only collaborate but also respond to queries with more context. You can tag and assign conversations to members of your team and ensure the right person is responding at the right time.With tools like Live Chat, Ticketing, a Knowledge Base, and video & voice add-ons, you have what you need to be there for customers when and where they need you most.
#Shopify inbox app software
So it may not be the right fit if you prefer software with a per-user pricing model.
DelightChat has conversation-based pricing. DelightChat is a relatively newer player in the market. However, it will soon be available for others with other ecommerce platforms like BigCommerce, WooCommerce & Magento. For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours. Most importantly, you can collaborate with your team right within the app itself. Allowing your team to focus on other tasks. DelightChat has powerful automation and self-serve features that’ll resolve repetitive queries. DelightChat offers great value for money being significantly cheaper than the other options on this list. It integrates with live chat, email, Facebook (comments), WhatsApp & Instagram so that you can track & resolve queries from different channels effortlessly. DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
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